Home Services Join as Beautician About Contact Download App
HomeTerms & Conditions

Terms & Conditions

Please read these terms carefully before using WinkGlo

Last updated: June 14, 2026  |  Effective: June 14, 2026

1. Acceptance of Terms

By accessing or using the WinkGlo mobile application or website ("Platform"), you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, please do not use our Platform. These Terms apply to all users including customers, beautician partners and visitors.

2. Description of Service

WinkGlo is a technology platform that connects customers ("Customers") with independent beauty service professionals ("Beautician Partners"). WinkGlo acts as an intermediary marketplace and is not itself a provider of beauty services. All services are provided by independent Beautician Partners.

3. User Accounts

To use certain features of the Platform, you must create an account. You agree to:

  • Provide accurate, current and complete information during registration
  • Maintain and update your information to keep it accurate
  • Keep your account credentials confidential and not share them with others
  • Notify us immediately of any unauthorized use of your account
  • Be responsible for all activity that occurs under your account

You must be at least 18 years of age to create an account and use the Platform.

4. Bookings and Payments

When you book a service through WinkGlo:

  • You enter into a direct service agreement with the Beautician Partner
  • Payment is processed securely through our payment partners
  • Prices are set by Beautician Partners and displayed on their profiles
  • A booking confirmation will be sent to your registered mobile number and email
  • WinkGlo charges 0% commission to Beautician Partners on bookings made through the Platform

5. Cancellation and Refund Policy

Customer Cancellations:

  • Cancellation more than 2 hours before scheduled service: Full refund
  • Cancellation within 2 hours of scheduled service: 50% refund
  • No-show (customer not available): No refund

Partner Cancellations:

  • If a Beautician Partner cancels, you will receive a full refund within 3–5 business days
  • We will attempt to arrange an alternative Beautician Partner where possible

Satisfaction Guarantee: If you are unsatisfied with a service, contact us within 24 hours with details. We will review and offer a refund or rescheduled service at our discretion.

6. Beautician Partner Terms

By registering as a Beautician Partner on WinkGlo, you agree to:

  • Provide accurate information about your qualifications, experience and certifications
  • Maintain a minimum rating of 3.5 stars to remain active on the Platform
  • Arrive on time for all scheduled bookings
  • Bring all necessary, clean and sanitized equipment for services
  • Treat all customers with professionalism and respect
  • Not solicit customers for direct (off-platform) bookings after initial introduction via WinkGlo
  • Comply with all applicable professional licensing requirements in your state

WinkGlo charges 0% commission on bookings. This policy is guaranteed and will not change without 90 days' written notice.

7. Prohibited Conduct

Users of the Platform agree not to:

  • Use the Platform for any unlawful purpose
  • Post false, misleading or fraudulent content or reviews
  • Harass, abuse or harm other users or partners
  • Attempt to circumvent the Platform to arrange off-platform bookings after initial contact
  • Upload malicious code or interfere with Platform operations
  • Impersonate any person or entity
  • Use automated tools to scrape or collect data from the Platform

8. Intellectual Property

The WinkGlo name, logo, app design, website content and all related intellectual property are owned by WinkGlo and protected by applicable intellectual property laws. You may not use our branding or content without prior written permission.

9. Limitation of Liability

WinkGlo is a marketplace platform connecting customers with independent beauticians. To the maximum extent permitted by applicable law:

  • WinkGlo is not liable for the quality of services provided by Beautician Partners
  • WinkGlo is not liable for any personal injury, property damage or other harm arising from a service appointment
  • WinkGlo's total liability to any user shall not exceed the amount paid for the specific booking in question

10. Dispute Resolution

Any disputes between customers and Beautician Partners should first be reported to WinkGlo support (support@winkglo.com). We will attempt to mediate and resolve disputes fairly. If resolution cannot be reached through mediation, disputes shall be subject to the jurisdiction of courts in Chandigarh, India.

11. Termination

WinkGlo reserves the right to suspend or terminate any user account, without notice, if we believe you have violated these Terms or engaged in fraudulent, harmful or abusive conduct. You may also delete your account at any time through the app settings.

12. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes via email or in-app notification. Continued use of the Platform after changes constitutes acceptance of the updated Terms.

13. Governing Law

These Terms are governed by the laws of India. Any legal disputes shall be subject to the exclusive jurisdiction of competent courts in Chandigarh, India.

14. Contact

For questions about these Terms:

  • Email: legal@winkglo.com
  • Address: WinkGlo, Sector 34-A, Chandigarh – 160022, India