Privacy Policy

Last updated: June 14, 2026  |  Effective: June 14, 2026

1. Introduction

Welcome to WinkGlo ("Company", "we", "our", "us"). This Privacy Policy explains how we collect, use, disclose and safeguard your information when you use our mobile application WinkGlo and our website (collectively, the "Platform").

Please read this Privacy Policy carefully. By using our Platform, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect information that you provide directly to us, as well as information we collect automatically when you use our Platform.

• Personal Identification Information: Name, email address, phone number, date of birth.
• Location Information: Your precise and approximate location when you use the app to find nearby beauticians or schedule doorstep services.
• Payment Information: Transaction data (we do not store card or UPI credentials — payments are processed by secure third-party gateways).
• Device Information: Device type, operating system, unique device identifiers, IP address, browser type and version.
• Usage Data: Pages visited, features used, search queries, booking history and app interaction data.
• Communications: Messages you send us, reviews and ratings you submit, and customer support interactions.
• For Beautician Partners: Identity verification documents, professional certifications, bank account details for payout purposes, portfolio photos and service information.

3. How We Use Your Information

We use the collected information for the following purposes:

• To provide, operate and maintain our Platform and services
• To process bookings and payments and send confirmations
• To connect customers with beautician partners
• To process payouts to beautician partners
• To send service-related notifications (booking confirmation, reminders, OTPs)
• To send promotional communications (only if you have opted in)
• To improve our Platform, services and user experience
• To detect, prevent and respond to fraud and security issues
• To comply with legal obligations

4. How We Share Your Information

We do not sell your personal information. We may share it in the following limited circumstances:

• Between Customers and Beauticians: When a booking is confirmed, relevant contact and location information is shared between the customer and the booked beautician to facilitate the service.
• Service Providers: Payment processors, SMS/OTP providers, analytics tools, cloud hosting providers — all bound by confidentiality agreements.
• Legal Requirements: When required by law, regulation, court order or government authority.
• Business Transfers: In the event of merger, acquisition or sale of assets.

5. Data Security

We implement industry-standard security measures including SSL/TLS encryption, secure data storage and access controls to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. You may request deletion of your account and data at any time by contacting us at privacy@winkglo.com.

7. Your Rights

Depending on applicable law, you may have the following rights regarding your personal data:

• Right to access your personal information
• Right to correct inaccurate information
• Right to request deletion of your data
• Right to opt out of marketing communications
• Right to data portability

To exercise these rights, contact us at privacy@winkglo.com or through the app settings.

8. Location Data

We collect your location to show nearby beauticians and to facilitate doorstep service. You can disable location permissions in your device settings, but this may limit certain app features.

9. Cookies

Our website uses cookies and similar tracking technologies to enhance your experience. You can control cookies through your browser settings. Disabling cookies may affect website functionality.

10. Children's Privacy

Our Platform is not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such data, please contact us immediately.

11. Third-Party Links

Our Platform may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties and encourage you to review their privacy policies.

12. Changes to this Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or a prominent notice in the app. Your continued use of the Platform after such changes constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Email: privacy@winkglo.com
• Address: WinkGlo, Sector 34-A, Chandigarh – 160022, India
• Phone: +91 98765 43210